Check-in is usually autonomous. You will receive detailed instructions 24 hours before your stay regarding key collection or access codes.
Is cleaning included in the price?
Yes, a professional cleaning service is included in every booking to ensure the property is spotless upon your arrival.
What are the check-out times?
Check-out must be completed by 11:00 AM to allow our teams to prepare the accommodation for the next guests.
Can I change or cancel my reservation?
Cancellation conditions are specific to each property. You can view them directly on the property listing before booking or in your confirmation email.
Are linens provided?
Bed linens are always provided. Regarding bath towels, it depends on the property; we invite you to check the listing description.
How can I contact you in case of emergency?
For any emergency during your stay, you can contact us directly on our phone number via WhatsApp.
Are pets allowed?
This depends on each property. Please check the "House Rules" or the amenities section of the specific listing before booking.
Do you offer Wi-Fi?
Most of our properties have Wi-Fi, but it is not systematic. Please check the property description to confirm its availability.
Can I request an early check-in?
Yes, it is possible depending on our concierge's availability. Please contact us 24 hours in advance so we can check the schedules.
How do I get an invoice for my stay?
Your detailed invoice is automatically sent to you by email after your departure.